Data & Research
USAA’s Insurance Arm, Mercedes-Benz Tie at Top of Customer Service Ranking
USAA is once again a standout in terms of its customer service scores compared to other industries, based on the Temkin Group's latest ranking. The Texas-based financial services group whose ...
Marketing, Telematics Help Carriers Counter Auto Insurance Price Hike Unhappiness: J.D. Power
About 26 percent of U.S. auto insurance customers have seen rate hikes so far this year, and they're not happy. However, it looks like clear communications from carriers can help mitigate any price ...
Cape Analytics Brings Cutting-Edge Property/Data Analytics Offerings to 8 More States
Cape Analytics, a startup that relies on machine learning, computer vision and geospatial imagery to produce propriety property data for insurance carriers and others, is expanding. After a start in ...
Drought, Cloud Computing Top Swiss Re’s P/C Emerging Risks
Drought and cloud computing would not necessarily go together, but they do in the world of insurance risk. Swiss Re sees both as the greatest risks property/casualty insurers will face in the coming ...
Wage-Loss Workers Comp Benefits Fall Short: WCRI Study
Adequacy of income benefits is one of the long-standing concerns about the performance of workers compensation systems. However, there is little known about whether income benefits (also called ...
Cyber Liability Rate Renewals Dipped in Q1 as Coverage Capacity Soars: Marsh
Cyber coverage has been a rapidly growing business segment for P/C insurers for years. But much more capacity may have led to this: U.S. cyber liability renewal rates declined during the 2017 first ...
$3 Billion: May’s Insurance Bill for Severe U.S. Weather Outbreaks
Public and private insurers forked over nearly $3 billion to cover claims related to severe weather outbreaks in the U.S. for May. Overall aggregated economic losses: more than $4 billion, Aon ...
U.S. Businesses Say They’re Ready for Cyber Attacks; Employees Have Different Answer
U.S. employees remain unprepared for cybersecurity incidents even as most of the companies they work for insist they're highly protected from threats, according to a new Willis Towers Watson survey. ...