CTO / Technology
Complexity, Talent Shortages Slow Benefits of Enterprise Progress on Data, AI Initiatives: ISG Study
Though still increasing investments in data and AI initiatives, many companies say the programs have not yet delivered the benefits they expected, according to new research from global AI-centered ...
Insurers Race to the Starting Line in the Dawn of the AI Decision Era
Embracing artificial intelligence in insurance is a race, but one that experts describe as a race to the starting rather than the finish line. "I think this is sort of a race to the starting line," ...
Is Bad Network Performance Impacting Your Claims Experience?
When insurance customers call to file a claim after a car crash or natural disaster, they expect answers—not a dropped call or buggy application. But IT performance issues can quietly undermine ...
Interpreting the Data: How AI-Powered Camera Platforms Redefine Fleet Safety
In the transportation industry, one bad accident can do more than derail a route—it can threaten a company's future. Rising premiums and stricter underwriting standards are forcing fleet operators ...
Beyond the Call: How Real-Time AI Lets Insurers Deliver Calm During Storms
When extreme weather events strike, property/casualty insurance providers can count on a deluge of customer service calls from policyholders with high personal and financial stakes. Each weather ...
Mercury Insurance’s Climate Science Team Aims to Say ‘Yes’ to High-Risk Areas
Mercury Insurance, headquartered in Los Angeles, Calif., appointed Steve Bennett as its senior director of climate and catastrophe science. In this new position, Bennett will build and lead a team ...
How Insurers Can Leverage Agentic AI as Public Data Disappears
The property/casualty insurance sector has long operated on a foundation of robust data analytics, with public sector information serving as a cornerstone for risk assessment, premium pricing, and ...
Long-Term Thinking and Scale Keys to Travelers Success: CEO Schnitzer
When an S&P Global Ratings executive asked the leader of Travelers how current challenges like tariff uncertainty, inflation and geopolitical risks influence the insurer's strategy, Alan ...