Brand Management & Sales
Willis Group, Miller Confirm Deal Talks on London Wholesale Biz
Willis Group Holdings and Miller Insurance Services LLP announced that they have entered into exclusive talks to combine London wholesale businesses to trade under the Miller brand. The resulting ...
If Economy is Strong, Customers Want Better Service: Univ. Research
Customers care more about their past experiences with service firms when the economy is doing well, according to a research team from the J. Mack Robinson College of Business at Georgia State ...
Aon, Marsh & McClennan Fill Executive-Level Slots
Rival insurance brokers Aon plc and Marsh & McClennan Cos. both recently filled major executive-level positions. Over at Aon, Andy Weitz becomes the new senior vice president of global marketing ...
Customer Experience, Stock Performance Linked: Watermark Consulting
Public companies ranked poorly by customers also saw their stock market values decline over the past seven years while leaders in customer experience soared past the S&P 500, a consulting firm ...
Homeowners More Satisfied with Insurance in 2014; Amica Reigns
A recent survey by J.D. Power 2014 found that overall customer satisfaction with homeowner insurers improved in 2014, and that Amica Mutual was the ranked the best by homeowners insurance customers. ...
Millennials Most Dissatisfied Among Homeowners Insurance Customer Groups
Gen Y customers—or Millennials—who comprise the largest group of homebuyers and renters in the United States, are more critical of their homeowners and renters insurance experiences than any ...
Allianz Pushes Into Peru With Reinsurance Expansion
Allianz Group is expanding its industrial and corporate reinsurance business into Peru, a move the German company said reflects its continued focus on growth in emerging markets around the world. ...RiskMatch: More Carrier Benefits Summarized
While Kabir Syed, the creator of RiskMatch, stresses that he's built a system that is broker-focused, carriers are key beneficiaries of the information that RiskMatch extracts from brokers to drive ...