Brand Management & Sales
Aquiline Capital Buying UK Online Small Business Insurance Brokerage
On Monday, New York-based private equity firm Aquiline Capital Partners LLC, said it entered into a definitive agreement to acquire Simply Business, an online brokerage service delivering tailored ...
Swiss Re Americas Reorganizes U.S. P/C Markets Division
The departure of Swiss Re Americas executive William Donnell last fall opened the door to a major reorganization for the reinsurer's U.S. property/casualty arm. Donnell had been president of Swiss Re ...
Breaking the Cycle of Reduced Profitability
The property/casualty insurance industry is wrestling with a troubling paradox: how to cut costs without compromising quality. The U.S. P/C Composite rate was down 4 percent in December 2015, ...
Allstate’s Esurance ‘Unveils’ Election Day Insurance (Giggle)
Allstate's Esurance is using the convergence of a volatile and unpredictable election year and April Fools' Day to have a little fun. The fun comes in the form of Esurance's (pretend) new Election ...
If the Insurance Industry Were Netflix, Amazon or Apple
Like Netflix, Amazon and Apple, property/casualty insurers have been using analytics to understand their customers, but the similarity probably ends there for most insurers, one carrier analytics ...
U.S. Customers Want More Human Touch for Service Issues, Advice: Accenture
Not only do most U.S. consumers prefer dealing with humans than digital channels to resolve service issues, but almost half—45 percent—say they will pay more for goods and services if it ensures ...
The Latest Launches From Markel, Brit and Ironshore
Markel unveiled a revamped management liability policy for private companies. Brit Ltd. launched a Lloyd's consortium for commercial general aviation. Ironshore Environmental will expand its industry ...
Responsive Natural Language Technology Promises Better Customer Experience
Natural language technology may offer one way for property insurance carriers to change a disappointing trend revealed in a recent customer survey about insurer claims service, some experts believe. ...