Viewpoints
Viewpoint: Humanizing AI for a Better Customer Experience in Insurance
Humanizing AI sounds like a contradiction in terms, but within the realm of insurance, it's a necessity for carriers wishing to maintain an enhanced customer experience and better retention. This is ...
Executive Viewpoint: Realizing the Benefits of Predictive Models, AI for Cat Claims
Being a claims professional in today's world is much more complex compared to the past 10 years — or even just five. The insurance industry is experiencing rapid technological advancements, ...
Executive Viewpoint: Taking the Next Step on Cyber War Exclusions
Cyber insurance has been a success story since the late 1990s, offering companies protection for one of their leading emerging risks. In my opinion, the most important requirement to manage an ...Carrier Management’s No. 1 Ranked Features From 2013-2022
To celebrate Carrier Management's 10th Anniversary, we're unlocking the feature articles that leaders have read most often over the last 10 years. Here are the No. 1 ranked articles for each year ...
Rounding a Corner With Insurance Talent
One of my favorite places to visit when I'm in Manhattan is Hudson River Park. The waterfront pathway bends in several spots, and with the right timing, you can catch some beautiful sunsets over the ...
The Waves of Innovation in InsurTech: Reflections From a First Wave Startup Co-Founder
The world of InsurTech has changed dramatically since 2015, when I teamed up with my MIT classmate, Rashmi Melgiri, to found CoverWallet. Our goal was to reinvent commercial insurance leveraging data ...
Where Are They Now?
Have you ever wondered what happened to the people who appeared on Carrier Management covers in the years since we profiled them? We sure do. Even though their follow-up stories don't always continue ...
CEO Reflections: Thoughts on Long-Term Leadership
I was initially hesitant when asked to share my thoughts on leadership. A quick Google search will yield thousands of entries—books, articles, online classes, coaching services, conferences, even ...