Executive Viewpoint
How We’re Doing It: Defining a New Culture for Digital Transformation at State Auto
The State Auto team began a journey in 2015, when the company was at a crossroads: Continue on the path of a five- to seven-year project to stand up a new policy and billing platform, or do something ...
The Road to Greatness: Transforming Culture From Complacency to Ownership
When you're in a consumer-focused business, your job is to help people. Those of us in the insurance industry know we have a great advantage: When people have their worst day, we help them put things ...
Redefining Culture to Stay Ahead of the Future of Work
I am writing this article from my house in Park City, Utah, overlooking Deer Valley Mountain. Today is a regular work day, but I am more than 1,000 miles away from our headquarters and working from ...
Political Risk on the Rise: Risk Management in the Age of Artificial Intelligence
While the work of risk management has changed dramatically over the past decade, plan for the pace of change to get more and more frenetic as artificial intelligence takes hold in the operations of ...
How to Stay Ahead of Emerging Risks: Q&A With Kelly Lyles
Kelly Lyles is Chief Executive Client and Country Management at XL Catlin (now AXA XL), with responsibility for managing XL Catlin's insurance presence around the world. Her role includes leading ...
CEO Viewpoint: Bold and Innovative Industry Action Required to Drive Progress on Diversity and Inclusion
Exponential increase in technological advances. Escalating impact of climate change. Extreme political polarization. Three phrases that describe the world we're living in and the emerging, evolving ...
When Disaster Strikes, Sustainable Insurance and Reinsurance Industry Vital in Uncertain World: Swiss Re’s Ojeisekhoba
Following Hurricane Katrina in 2005, former U.S. Vice President Al Gore described it as "the first taste of a bitter cup that will be proffered to us over and over again." That devastating event ...
Broker Perspective: Get Back to Basics
Having recently attended a number of carrier events during which the structure of market contacts, departments and the underwriting process were once again reimagined as new and novel in a "back to ...