Technology & Analytics
What Concerns Regulators About Data Analytics
In dystopian fantasies, artificial intelligence and robots take over the world, acting on their own and becoming completely uncontrollable for their human creators. We're not there yet, and may never ...
How Horace Mann Increased Customer Satisfaction Through Claims Segmentation
Increasing customer satisfaction and improving efficiency of operations are important for anyone seeking to serve a niche market of discerning K-12 public school educators. Thus, Horace Mann ...
4 Ways Execs Can Increase Underwriters’ Embrace of Predictive Analytics
This is the second in a series of articles by Valen Analytics looking at the hurdles that insurers must overcome to effectively implement and gain value from data analytics programs. After deciding ...
How MetLife Is Tracking Customer Sentiment With Analytics
The property/casualty business provides countless examples of initiatives to leverage data and analytics to improve agency relations, new business acquisition, underwriting and rating, and claim ...
3 Tips for Commercial Insurers Pursuing Technological Change
Commercial insurers, like other carriers, are gearing up for some major technology-driven transformations. Here, we list three ways that insurers can ready their organizations for the changes to ...
Age of InsurTechs Poses Unique Challenges for Surplus Lines Insurance Industry
Over the last year or so, the insurance industry has seen technological advances driving new products and distribution means to market. We have seen InsurTech blossom from a term to describe the ...
New EU Data Protection Law May Lead to Diminished Underwriting Quality: A.M. Best
Complying with the European Union's new General Data Protection Regulation is leading insurers and reinsurers to dilute the types of data they gather—something that could diminish underwriting ...
American Drivers Increasingly Fearful of Self-Driving Vehicles: AAA Study
Three-quarters (73 percent) of American drivers now say they would be too afraid to ride in a fully self-driving vehicle, up significantly from 63 percent in late 2017. Additionally, 63 percent of ...