Digital transformation and on-the-job training are the primary goals for commercial property and casualty (P/C) insurance organizations in 2025, according to this year’s Convr Insurance Talent and Tech Trends survey.

The poll covered 200 P/C decision-makers across the U.S. on how talent and technology are driving results.

Nearly 92 percent of insurance industry leaders, managers, and above said they are providing upskilling underwriting teams to advance their data analytics, automation, and digital underwriting skills.

Additionally, 45 percent of respondents reported their underwriting team members want better access to technology and tools to improve their quality of work, while 42 percent said their underwriting teams desire training on the latest technology.

Over half (53 percent) of respondents said they expect more underwriting tasks to be automated in the coming years. This may come as a relief, as 84 percent of leaders admitted it was somewhat to very tedious work with a slew of pain points.

More than half are certain that anywhere from 25-50 percent of manual underwriting work could be automated.

The survey found that nearly 85 percent of insurance industry leaders believe using better technology will reduce employee attrition, while 93 percent agree that using technology helps attract younger workers.

Nearly 95 percent of respondents agree that their company’s overall performance could be improved through process efficiencies in underwriting.

Some 74 percent of leaders said their company delivered new underwriting tools to their team in 2024, while more than 17 percent did not.

The projected number grew this year, with 83 percent of teams expecting to deliver new technology tools to their underwriters.

The most popular tools improve workflow management, data management, and underwriting productivity/performance measurement.