Seven Ways to Embrace a Customer-Centric Culture

The success of any business depends upon customer satisfaction. The cost of acquisition is high. Retention is vital, particularly in today's volatile market, where competition is driving prices down, ...

AIG Faced Investor Pressure Long Before Icahn

American International Group Inc. knows what it's like to be circled by hawks. Under pressure in 2009 to repay the insurer's bailout, company executives were in a race to sell assets. Then Robert ...