Strategy
Buffett’s Berkshire Hathaway Invests in Embattled Canadian Lender Home Capital
Warren Buffett's Berkshire Hathaway Inc. is providing a lifeline to Home Capital Group Inc., the embattled Canadian alternative lender whose near collapse sparked intense scrutiny of the country's ...
It Can Take a Movement to Transform Company Culture
Property/casualty insurers often talk about the need to transform their companies into a culture unafraid to embrace change that's also able to develop new ideas beneficial for their peers and ...
Insurance Industry Disrupters Lead to New Risks, Uncertainty Among Insurers
Disruptive trends in the insurance industry are changing the risk landscape and creating an atmosphere of uncertainty as insurers seek to move forward in the wake of new technology and transforming ...
Reinsurer Scopes Out Innovations on the Horizon
As the world has advanced, we have seen some astonishing developments in technology. Computers used to fill a room; now one can sit on the palm of your hand. Phones once required an operator in a ...
USAA’s Insurance Arm, Mercedes-Benz Tie at Top of Customer Service Ranking
USAA is once again a standout in terms of its customer service scores compared to other industries, based on the Temkin Group's latest ranking. The Texas-based financial services group whose ...
Be Ready for a Crisis Before It Strikes
An effective crisis response starts long before a catastrophe occurs, with people, preparedness and testing, says a recent article from PwC's strategy+business. People: Governance Structure and ...
Bridging the Expectation Gap Between Millennials and Baby Boomers
The rapid pace of technological development is transforming the way customers interact with many industries, and insurance is no exception. With the rise of mobility, expectations about communication ...
Setting PURE Group Apart: The EQ Strategy for Successful Member Engagement
When the founders of PURE Group set out to create a new insurance company in 2006, the challenge was a large one. Insurance was, and continues to be, a mature market with well-entrenched leaders. ...