How We’re Doing It
AIG: Turning One Human Underwriter Into Five, ‘Turbocharging’ E&S
Some property/casualty insurers talk about experimenting with artificial intelligence to automate call center responses and back-office operations. But that's not the road to turbocharging growth ...
How We’re Doing It: Boosting Corporate Culture and Customer Experience
For insurance carriers, delivering exceptional customer experience (CX) has never been more critical.
Today's policyholders expect ...
Winter Weather Loss Prevention: A Strong ROI Opportunity for Property Insurers
Non-weather-related water perils are a part of all insurers' books of business. But our environment is experiencing what seems to be increasingly unpredictable and ...
Hiring for Attitude: What Sets Lemonade Apart
An executive speaking at Lemonade's Investor Day late last month took investors behind the scenes to watch some of its AI bots in action. The point of the demonstration, however, was to do more than ...
How an Iowa Mutual Insurer Recovered From Financial Storms
When Iowa mutual GuideOne Insurance began assessing ways to add an infusion of capital to strengthen its balance sheet, the company went to the usual places a mutual of ...
Patents for Sale? State Farm Reveals Website of Inventions
State Farm announced that it has launched a new website to showcase some of its patented technology, and making it available for licensing, purchase or collaboration opportunities. "State Farm is ...
How Underwriters Win Business With Data and ML at AXA XL
Imagine being able to tell a broker prior to a submission, "I can take this account in my underwriting portfolio," instead of giving a broad appetite listing for the ...
Ground Up or Top Down? Tips on Building a Data-Driven Insurer
When Matt O'Malley and Steve Stabilito, underwriting leaders from AXA XL, described a ground-up process for transforming their teams into data-driven businesses recently, ...
Repeat, Repeat and Repeat Again: How The Hartford Embeds IoT Capabilities in Commercial Insurance Businesses
The world is progressively witnessing heightened interconnectedness. Sensors present in physical objects capture data and link to digital communication networks. The data ...