How We’re Doing It
How We’re Doing It: Customers, Agents Play Vital Roles in Commercial Auto Telematics Success
Telematics has gained significant momentum in the U.S. commercial auto insurance market over the past few years among both InsurTech MGAs and insurance incumbents. Insurers have launched loss control ...
The Big Dog Is Off the Tech Porch: State Farm as ‘Next Gen Good Neighbor’
You'd have to roll back the calendar a few decades to find a time when competitive moves by the nation's biggest auto and home insurer were described with the phrase, "The big dog is off the porch." ...
Lessons From 25 Years Leading Accident & Health at Crum & Forster
Crum & Forster's (C&F) Accident & Health (A&H) Division proudly celebrated its 25th anniversary, a milestone that reflects just how far we've come. What began as a small, scrappy ...
‘Can’t Cut to Greatness’: Wilson Lays Out Simple Strategy for Markel E&S
"You can't cut yourself to greatness." Simon Wilson, chief executive officer of Markel Insurance, made the simple statement at a Markel Group Brunch meeting for investors in Omaha on May 4 to convey ...
AIG: Turning One Human Underwriter Into Five, ‘Turbocharging’ E&S
Some property/casualty insurers talk about experimenting with artificial intelligence to automate call center responses and back-office operations. But that's not the road to turbocharging growth ...
How We’re Doing It: Boosting Corporate Culture and Customer Experience
For insurance carriers, delivering exceptional customer experience (CX) has never been more critical. Today's policyholders expect personalized guidance, seamless omnichannel interactions and ...
Winter Weather Loss Prevention: A Strong ROI Opportunity for Property Insurers
Non-weather-related water perils are a part of all insurers' books of business. But our environment is experiencing what seems to be increasingly unpredictable and extreme weather events that can ...
Hiring for Attitude: What Sets Lemonade Apart
An executive speaking at Lemonade's Investor Day late last month took investors behind the scenes to watch some of its AI bots in action. The point of the demonstration, however, was to do more than ...