Features
About Christopher Lowell
Christopher Lowell is head of the Small Business Innovation Lab at The Hartford, a role he took five months ago. Before taking roles in the insurance industry in 2012, he worked for Bain & ...
Human-Centered Design
Human-centered design hasn't yet taken off in the world of insurance, but Christopher Lowell, who heads up an innovation lab at The Hartford, sees the approach as the cornerstone of both the lab and ...
Small Biz Success Will Come From Human-Centered Design, Says Hartford Exec
With a team of less than a dozen today, The Hartford's Small Business Innovation Lab in New York City may not seem fully staffed to bring about the changes its leader envisions for the customers his ...
About Cake Insure’s CEO
Rob Norris is the CEO of Cake Insure Inc., a digital provider of workers compensation insurance. Cake is a subsidiary of Pinnacol Assurance, a Colorado-based insurance company. Cake's approach to ...
Read More About Cake
Cake Insure was the winner of a 2018 Celent Model Insurer award in the "Digital and Omnichannel" category. Celent Senior Analyst Michael Fitzgerald, the guest editor for this section of Carrier ...
Managing Innovation Using a Managing General Agent
Digital disruption has reached the commercial insurance industry. Digital technologies are being harnessed in new ways that fundamentally alter value propositions and enable new business models. Many ...
Diverse Strategies Lure Innovators to Insurance Players
Innovation within insurance companies requires strategy to make things happen. And strategy is key to recruiting and retaining talent with the skills needed to innovate. What strategies are insurers ...
The Talent Gap Opportunity
There surely is a talent gap in the insurance industry, as direct industry competitors and companies in non-insurance sectors vie to bring on—and keep—people with technology and change management ...