How Strategy Follows Technology

Any business in any industry is subject to the limitations of the technology available to bring products and services to consumers. The most sophisticated businesses are those that find the most ...

Insurers Going for the Gold

I'm a big fan of the summer Olympics. And despite some lingering difficulties caused by COVID, it's great to see the games being played again after being delayed by a year. It's another part of the ...

How to Navigate Talent Market Headwinds

Many property/casualty insurance companies are finding it very challenging to acquire great talent. There are several key factors that contribute to the headwinds in the talent acquisition market: ...

Digitized, 360-Degree Experience for Customers

Nothing satisfies an insurance customer more than having a positive personal-interaction experience with any company – even their insurer. All it takes is to meet their expectations of a ...