If you ask Rachel Alt-Simmons, head of global claims innovation and optimization at AXA XL, what she is most enthusiastic about when she contemplates the world of AI, she’ll happily describe the potential of emerging tools like ChatGPT.

“Personally, I’m super-excited about the whole generative AI [evolution],” she said, referring to a class of AI tools, including large language models, that create new content based on existing data. “In part, that’s because it’s something that I can touch. I don’t have to be a scientist or a statistician to actually play with [ChatGPT]. That’s what’s exciting to most people,” said Alt-Simmons, who actually does have a degree in computer science and a long career helping insurers with enterprise business intelligence projects, digital transformation and predictive analytics applications.