These days, operations executives in the insurance industry can easily get consumed with all things tech—and with the quest to introduce operating efficiencies by putting the right technology in the right places.

While modernizing and consolidating existing systems is certainly among the projects in progress at RLI Corp., for Chief Operating Officer Jen Klobnak, “getting the right people in the right seats” is the activity that sprang to mind when Carrier Management asked her to talk about the best decisions she’s made or the most significant operational changes she has implemented over the course of her career at the Peoria, Ill.-based specialty insurer.