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J.D. Power: Why Lemonade’s Policy 2.0 Matters
Recently, well-known InsurTech startup Lemonade announced the launch of a new product initiative called Policy 2.0. According to Lemonade, the project is meant to simplify the language within a ...
Creating Separation: The Secret Recipe For Building Competitive Advantage
Ours is a competitive industry and in a changing world which has added online multi-carrier marketing, multi-distributional selling (including those who are competing directly with their own ...
When to Stand Up
The sin of omission—saying or doing nothing when you see something you know is wrong—"is just as grave as the sin of committing an unethical act." Jack Salzwedel, the CEO of American Family ...
25 Tips for Leaders: Managing Yourself
Insurance executives are bombarded with self-improvement advice—articles pushed to their smartphones and emails flooding their inboxes hyping books and courses that promise to pave the way to ...
Confusion Reigns: Insurers Still Unclear on Cyber Business Interruption Risks, PLUS Panelists Say
Although the insurance industry may have had plenty of time to wrap its mind around managing physical property threats, what about the growing area of non-physical threats? This question was raised ...
What Concerns Regulators About Data Analytics
In dystopian fantasies, artificial intelligence and robots take over the world, acting on their own and becoming completely uncontrollable for their human creators. We're not there yet, and may never ...
How Horace Mann Increased Customer Satisfaction Through Claims Segmentation
Increasing customer satisfaction and improving efficiency of operations are important for anyone seeking to serve a niche market of discerning K-12 public school educators. Thus, Horace Mann ...
Watermark Consulting Study: Insurance Customer Experience Leaders Extend Their Edge Over Laggards
Insurers that earn jeers from their customers are falling further behind the ones that earn cheers. That's the key takeaway from Watermark Consulting's 2018 Insurance Customer Experience ROI Study. ...