Featured
Why Carriers Need to Rethink Their Approach to Data Technology
Most carriers recognized long ago that making it easier for agents to do business with them has competitive advantages. Companies have made an effort to simplify the submission and underwriting ...
Redefining Culture to Stay Ahead of the Future of Work
I am writing this article from my house in Park City, Utah, overlooking Deer Valley Mountain. Today is a regular work day, but I am more than 1,000 miles away from our headquarters and working from ...
Insurers’ Growth Strategy: It’s All About Results
Insurance companies today are all targeting profitable growth. There's a buzz in the marketplace that one can shoot in any direction and hit their target. It's not that easy, however, because real ...
Stunning Successes: InsurTechs Positioned for Network Control and Market Dominance
John D. Rockefeller was easy to overlook. He didn't drink alcohol, smoke, swear or lose his temper. He ate no more than was necessary and went to bed early. Yet, he and his partners at Standard Oil ...
Fight or Settle? Analytics Promises to Disrupt Claims Litigation Handling for Carriers
Labor-intensive and time-consuming, that's how research connected to litigated claims files is often described. Time is a commodity, and if a case requires researching applicable laws, venues, judges ...
Reputational Risk: A Strategic Element
A company's reputation cannot be seen, touched or assigned a balance sheet value. It is a perception, a feeling that keeps customers coming back and bringing others if the experience is that good. ...
Wasted Opportunity for Reinsurers?
There is a recurring observation that Adrian Jones and Matteo Carbone have included in all of the articles about financial results they have written this year: Reinsurers are paying much of the ...
Toxic Cultures: How Bad Customer Experience Impacts Employees
Are you trying to create a great customer experience in your organization? If you're focusing on your customers to accomplish that, then you're already missing half the story. That's because the ...