Surveys
Small Businesses ‘Frustrated’ With Commercial Insurance Purchase Process: Accenture
Small commercial insurers aren't giving their client base what they want – a simple and easy purchase experience. Whether online or through an agent, business owners are left confused, frustrated ...
Bosses Should Consider Nuance When Marketing Leadership Development Classes
Nuance may be key in motivating employees to join leadership programs. It's not enough to just dangle the possibility of such an incentive before their eyes. Researchers from Singapore came to that ...
Cautious Carriers Often Pursue Innovation Warily: A.M. Best
Insurers are reluctant pursuers of innovation, cautious about disruption that new technology and systems can cause, even as they see the need for such changes. A new A.M. Best survey found that most ...
Geopolitical Tensions Driving Political Risk Losses Higher Around the World
Political risk losses are rising around the world, thanks largely to rising geopolitical tensions, according to a new survey from Willis Towers Watson and Oxford Analytica. Approximately 55 percent ...
High Customer Satisfaction Leads to New Challenges for Insurers
Record-high customer satisfaction among auto insurance customers is clearly good news for customers, especially at a time when their overall customer experience is being tested by the rising cost of ...
Homeowners Insurers’ Investment in Digital Channels Produces High Customer Satisfaction Scores: J.D. Power
Homeowners insurance companies are faring rather well when it comes to customer satisfaction. Consultants at J.D Power think the carriers' investments in improved digital channels and bundled ...
U.S. Commercial Insurance Prices Tick Higher for Third Straight Quarter
Commercial insurance prices for the U.S. ticked up close to 3 percent in the 2018 second quarter, the biggest quarterly increase in nearly four years, Willis Towers Watson said in its recent pricing ...
In a Soft Market, Munich Re Regains Top Reinsurer Spot: A.M. Best 2017 Ranking
Munich Re is once again the world's largest reinsurer after losing the top spot in 2017 to rival Swiss Re, according to A.M. Best's new market segment report. A.M. Best made its assessment based on ...