Research
Watermark Consulting Study: Insurance Customer Experience Leaders Extend Their Edge Over Laggards
Insurers that earn jeers from their customers are falling further behind the ones that earn cheers. That's the key takeaway from Watermark Consulting's 2018 Insurance Customer Experience ROI Study. ...
Caribbean Insurers Well Withstood Impact of Record-Setting Hurricanes: A.M. Best
An analysis of A.M. Best-rated property/casualty insurers based in the Caribbean reveals that hurricanes Irma and Maria were mainly earnings events, and that the responsiveness of reinsurers allowed ...
InsurTech Investment Deals Hit New High in Q1: Willis Towers Watson
InsurTech investment deals reached a new high in the 2018 first quarter, with older insurers and reinsurers increasingly committing financing right along with traditional venture capitalists, Willis ...
Where Carriers Fall Short of Agents’ Expectations: Channel Harvest Survey
There appears to be a misalignment between carrier performance and independent agents' expectations in both personal and commercial lines, according to a new survey. In commercial lines, agents ...
New EU Data Protection Law May Lead to Diminished Underwriting Quality: A.M. Best
Complying with the European Union's new General Data Protection Regulation is leading insurers and reinsurers to dilute the types of data they gather—something that could diminish underwriting ...
Smaller Firms Opting Out of Otherwise Soaring Cyber Insurance Market: A.M. Best
The U.S. cyber insurance market grew significantly in 2017, with direct premiums written hitting $1.8 billion, up 32 percent from the previous year, according to an A.M. Best special report. ...
U.S. Cyber Insurance Prices Dipped in Q1 as Capacity, Competition Grew: Marsh
Average U.S. cyber insurance prices dipped 1.7 percent in the 2018 first quarter, Marsh said in its Global Insurance Market Index for the quarter. This is the fourth time a decrease has happened in ...
Nowhere to Hide in Open Offices With Glass Walls; UK Study Reveals New Stresses for Workers
New offices, designed to be more open and collaborative settings, are making office workers more image-conscious, and they may create special stresses for women, according to research announced ...