Talent Management
Allianz Built an AI Agent to Train Claims Professionals in Virtual Reality
One thing that experienced adjusters will probably tell you about learning to be a better claims handler is to get more…well…experience. Years and years of it. Multinational financial services ...
Navigating Seasonal Spikes in Insurance: Lessons From the 2025 LA Wildfires
The insurance industry has always operated in cycles. Natural disasters, seasonal weather patterns and unexpected catastrophic events create predictable surges and lulls in demand. What remains far ...
A Taste of Nature Can Provide Balance and Calm During the Workday
The crisp crinkle of fallen leaves beneath your feet. The swish and trickle of water moving through a stream. A breath of crisp, fresh air. Spending time in nature can be invigorating or produce ...
Why ‘Good Enough’ Is Killing Insurance: The Hidden Cost of Satisficing
Organizations routinely acknowledge crises, commission studies, launch initiatives — and change almost nothing. This pattern has a name. Herbert Simon received the Nobel Prize in Economics in 1978 ...
Justice Department Using Fraud Law to Target Companies on DEI, WSJ Reports
The Trump administration has launched investigations into the use of diversity initiatives in hiring and promotion at major U.S. companies, the Wall Street Journal reported. Google and Verizon are ...
Howden US Tells Judge Brown & Brown Employees Fled Due to ‘Mistreatment’
In a Christmas court filing, Howden US filed its response to a request by rival Brown & Brown for a temporary restraining order, saying the recent exodus of Brown & Brown employees to Howden ...
Carrier Management’s 2025 Top Features (Reader’s Picks Unlocked)
Underwriters and actuaries are less worried about AI taking their jobs. But maybe claims professionals and insurance agents should be more worried. Those are the takeaways I pulled out of two of the ...
Underwriter, Actuary Fears of AI Drop; Work Needed on Collaboration
You're just about as likely to find a commercial P/C underwriter or actuary who is unconcerned about the increased use of AI in insurance as you are to find one that's afraid of being replaced by AI. ...