Brand Management & Sales
Amazon Reportedly Considering UK Insurance Comparison Site
Amazon.com Inc. is sounding out some of Europe's top insurance firms to see if they would contribute products to a UK price comparison website in what would be a major foray by the U.S. online retail ...
‘Killer Apps’ and the Amazon Effect on Legacy Carriers
Once upon a time, in 1994, Amazon entered the commercial marketplace as an online bookstore. While Amazon was not the first company to offer this service, it was the first to offer to deliver any ...
Agent and Insurance Carriers: The Changing Nature of Their Relationship in a Customer-Centric World
Auto insurance shoppers are placing a greater importance on having more services provided to them today versus five years ago, underscoring the fact that shoppers are increasingly demanding more ...
Travelers CEO Schnitzer: Agents, Brokers Have a Place, Even With InsurTech Investments
Travelers Chairman and CEO Alan Schnitzer said that independent agents and brokers still have a place with the insurer even as it continues exploring InsurTech innovations for its operations. "Yes, ...
What Insurers Can Learn About Customer Success From SaaS Models, Netflix and Amazon
No one purchases insurance from a carrier because he wants to. It doesn't taste good, drive fast, make you thin, keep you warm or save time. Nevertheless, many of the hardworking individuals who are ...
P/C Insurers Struggle to Match the Digital Customer Service Wizardry of Others: J.D. Power
Property/casualty insurers have a long way to go toward meeting customer expectations about their digital interactions, the new J.D. Power 2018 Insurance Digital Experience Study found. J.D. Power ...
P/C CEO Tweets on Immigration Policy: “This Is Wrong”
Americans who took to social media to protest the treatment of the children of U.S. border-crossing immigrants included a prominent property/casualty insurance company chief executive. Joining a ...
Digital Tech Helps Auto Insurers Achieve Record Customer Satisfaction Levels: J.D. Power
Auto insurers have something to celebrate: Overall customer satisfaction with the sector has reached a record high. J.D. Power's 2018 U.S. Auto Insurance Study found that overall customer ...