Customer Or Employees Care Concept

How to Know What Insurance Customers Want

What do today’s customers want from insurance providers? They want understanding, interaction, even a relationship. But they vary in when and how they wish to learn, interact and build that ...
Visual representation of Omni or Multi channel. This is mainly applicable in e-commerce businesses where numerous channels are used for business.

Meeting the Challenges of Self-Service Insurance

As the global economy evolves and changes, insurers must also evolve to provide information and access to their clients across a wide range of channels if they are to avoid being left behind. ...
Cyber security, data management

Cyber Risk Insurers Lag in Buying Cyber Cover

As recently as two years ago, only half of the top 10 carriers writing cyber insurance had purchased cyber coverage themselves, a broker specialist said recently. During an interview at the Standard ...