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Seven Ways to Embrace a Customer-Centric Culture

The success of any business depends upon customer satisfaction. The cost of acquisition is high. Retention is vital, particularly in today’s volatile market, where competition is driving prices ...
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Carrier Management’s Top 10 Features of 2015

In 2015, Carrier Management readers learned more about market trends, how to run their companies better and the tools they need to be better leaders. There were other features that also drew their ...
(AP Photo/Nati Harnik)

What It’s Like to Work for Warren Buffett

Only about a dozen chief executives in the insurance industry can answer the question suggested by our headline. For the rest of us who can only imagine it, a recent analysis by two researchers ...