Forget Millennials—Think Talent Innovation

By 2018, we can expect 25 percent of the current insurance workforce to retire, creating 400,000 open positions for which there are no ready replacements. That is the first takeaway of the 2016 ...

Stop Wasting Your Money on Customer Experience

Faced with increasingly commoditized markets, more and more insurers are launching customer experience improvement programs to differentiate themselves. However, there’s something many of these ...

The Road to America; Path to Level 5 Leadership

As the specialty insurer works to become more modern, American Modern’s CEO is settling into his home in America—the latest stop in a 20-plus-year journey that has taken him around the world to ...