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Who Will Be the Next Uncarrier?

As insurance carriers struggle to set themselves apart from one another, they might want to seek inspiration from a different type of carrier—the wireless kind. In late 2012, wireless carrier ...
Business man climbs up a 3D CUSTOMER SERVICE form to increase hi

Seven Ways to Embrace a Customer-Centric Culture

The success of any business depends upon customer satisfaction. The cost of acquisition is high. Retention is vital, particularly in today’s volatile market, where competition is driving prices ...