Stop Wasting Your Money on Customer Experience

Faced with increasingly commoditized markets, more and more insurers are launching customer experience improvement programs to differentiate themselves. However, there’s something many of these ...

Six Tips for Achieving Post-Merger Synergies

Many mergers fail to achieve their target synergies on time, resulting in diminished returns, disappointed shareholders and depressed value. But following six essential steps can help companies aim ...

5 Steps to More Strategic Cost Management

The best-run companies see cost management as a way to support their strategy, searching for ways to cut bad costs so they can redirect resources to invest in their strengths, says a recent Harvard ...