Strategy
Relationships Remain the Required Human Element of the Industry: Nationwide’s Rasmussen
From autonomous vehicles to index funds, our world and our industry are changing, and it would seem that people are less a required element. But I'm here to tell you that people—more specifically ...
AIG Will Finalize Transition to Affirmative Cyber Coverage in January 2020
American International Group said it is finalizing a transition to affirmative cyber coverage across its global commercial lines. As of January 2020, AIG said that virtually all of its commercial ...
W.R. Berkley Joins $10M Financing for Tremor, a Reinsurance ‘Smart’ Market Platform
W.R. Berkley Corp. is among the investors behind a new $10 million financing round for Tremor, a startup developing a reinsurance "smart" market platform. The Boston-based startup said that several ...
Zurich Pledges to Protect Consumer Data With Robust New Policy
Zurich Insurance Group is pledging to protect consumers' data through a new policy it claims will well exceed legal requirements. The carrier's goal with the effort is to boost transparency and ...
Hurricanes, Wildfires and More Will Drive January Reinsurance Renewal Rates Higher
Big insurance losses from hurricanes, wildfires and other natural disasters over the past two years are set to push reinsurance renewal rates higher in January, ratings agencies said. After falling ...
Research, Repeat and Reuse: Specialty Carriers’ Unique Toolset for Product Innovation
"The industry really does look to specialty writers to be at the forefront of innovation," says Gail McGiffin. Specialty insurance carriers have a unique "toolset" that helps them grow through ...
A Good Leader Makes Self-Aware Decisions Regardless of Feedback
Feedback can be transformative. But executives shouldn't necessarily use it to enact change in their practices just for the sake of changing. A recent posting at the Kellogg Insight blog warns that ...
Lessons From Two Customer Experience Legends
Earlier this year, in the span of just a couple weeks, the business world lost two great customer experience strategists. Jack Bogle was the founder of Vanguard Investments, which is now the ...