The Impact of Claims Experiences on Trust

There are a lot of indexes published that measure trust in various industries. One that caught my attention recently is the Fairer Finance Spring 2026 Trust in Insurance Index. It wasn't the ...

Turning MGA Growth into Staying Power

The success of MGAs needs little introduction. For the past several years, the MGA story has been one of growth, and that trend appears to be continuing, with Conning reporting the MGA direct written ...

The Second Half of Agentic AI

Why a framework to build agents is necessary, but not the same thing as AI doing insurance work. Almost every agentic AI announcement in insurance this year has described the same thing: a framework ...