Much of a recent interview that Carrier Management had with Mark Berven, the president and chief operating officer of Nationwide Property/Casualty, focused on the carrier’s commercial lines transformation effort and was published in the second-quarter edition of Carrier Management magazine.

Here, we offer CM subscribers the rest of the interview, featuring Berven’s thoughts on the financial headwinds of inflation and supply chain pressure and his discussion of Nationwide’s telematics and sensor programs in personal lines. (In a separate article, Mo Tooker, the leader of the Middle Market and Large Commercial business for The Hartford, describes his company’s commercial lines transformation and the use of sensors and telematics in commercial lines.)

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