Insurers of the future must innovate in everything they do, from their business models to products and services, infrastructure and customer approaches, a new research report from Boston-based strategic advisory firm Strategy Meets Action (SMA) concludes.

Carrier Management asked report co-author and SMA partner Denise Garth to highlight some of the specific concepts in SMA’s report, titled “The Next-Gen Insurer: Fueled By Innovation.”

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