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AI and Insurance: Are Claims Jobs in Danger?
Mirroring the actions of at least one large Western insurer, a Japanese life insurer announced it would introduce cognitive computing in its claims department in late December. Unlike other insurers, ...
Eight Tips to Maintain Adequate Carrier Rates
Adequate rate maintenance is the cornerstone of an insurance carrier's profitability, solvency and overall business health. Since there is a clear and traceable relationship between policy premiums ...
Pay Up or Else: Digital Piracy
Ransomware has featured prominently in the news over the last few years. Hospitals, law enforcement agencies and even individuals have been affected by it. Some have paid the ransom and recovered ...
Advancing a Digital Agenda: Policy Administration Transformation Is Step 1 for Carriers
Most carriers are looking at investment in a policy administration transformation as the first step in advancing their digital agenda. As shown in earlier parts of this article, fewer survey ...
Social Media: Good and Bad for Insurers, Claims
A blessing and a curse is how one industry expert described social media in relation to claims handling, while another said it offered a way for insurers and claims departments to voice ...
Getting It Done: Keys to Policy Administration Systems Transformation Success
The policy administration transformation effort includes many phases that present the carrier with unique challenges. Survey respondents were asked which phase was the most challenging. Planning ...
Education, Networking Prepare Claim Executives for the Future
Claim professionals gain invaluable insight from education and networking opportunities, according to industry experts who spoke with Claims Journal, Carrier Management's sister publication, in ...
Policy Administration Transformation: Business Case Moves Carriers to Action
As the marketplace moves toward digital technology, the need for faster and less expensive solutions is elevating the role of core systems into front-office interactions. This is driving carriers ...