Content from Susanne Sclafane
When to Stand Up
The sin of omission—saying or doing nothing when you see something you know is wrong—"is just as grave as the sin of committing an unethical act." Jack Salzwedel, the CEO of American Family ...
Underwriting Decisions Not Made by Machines for Large, Mid-Market Risks, Says Zurich NA CUO
New data sources, predictive analytics and automated processes can all help human underwriters in evaluating and pricing, but machines don't make underwriting decisions for large and middle-market ...
Zurich NA CUO: Trust-Based Human Relationships Still Central to Great Underwriting
Zurich North America has been investing in predictive analytics since 2006, but a dozen years later, the organization's chief underwriting officer stresses the idea that the human element in ...
Zurich’s Fernandez: Leading by Connecting People and Ideas
When Carrier Management asked Zurich's chief underwriting officer in North America to describe his leadership style, he relied on the input of his team to answer the question. "We do upward feedback ...
Tribal Knowledge + Tech Creates Exponential Potential for Underwriters: XL Catlin’s Global Casualty CUO Bewlay
At a time when job research across industries produced by universities and consultancies often lists "insurance underwriter" among professions particularly vulnerable to automation, the chief ...
Breaking Down Silos: The Role of the CUO Today
Describing her role as Global Chief Underwriting Officer, Casualty at XL Catlin, Nancy Bewlay noted that there is only "a little bit of the classic" role—in other words, the role of making calls on ...
Agents Still Rule; Consolidation Ahead, State Auto CEO Says
As part of our continuing look at the Future of Insurance (kicked off in the third-quarter edition), Carrier Management asked State Auto CEO Michael LaRocco his view on the question of how insurance ...
Growth Ahead as State Auto Exits Specialty Biz
A complete digital transformation is taking shape at State Auto Insurance, where efforts to turn around several years of underwriting losses have also meant exits of certain part of the business. ...