Integrated core and AI solutions will help the specialty MGA streamline workflows across its distinct programs and further enhance the high level of service it provides to independent agents

Toronto, Ontario and Troy, Ohio – August 26 – ISI (Insurance Systems Inc.), a provider of purpose-built software solutions for property and casualty insurers and managing general agents (MGAs), announced that Cox Specialty Markets has selected ISI Core and ISI AI to support its insurance operations.

Cox Specialty Markets provides agents with access to admitted and non-admitted markets, including exclusive programs for atypical and nonstandard risks. Its distinct programs, carrier relationships, underwriting requirements, and submission formats require technology that can accommodate complexity while supporting Cox’s high standard of service to independent agents.

“As a specialty MGA, we need technology that can accommodate our distinct products, carrier requirements, and workflows,” said David Cox, President at Cox Specialty Markets. “ISI took the time to understand those requirements and demonstrate how its solutions could support us. With ISI Core and ISI AI, we will have a connected foundation that helps our team work efficiently, respond to changing market needs, and continue delivering the service agents expect.”

ISI Core will connect underwriting, billing, claims, and accounting data and workflows. This unified foundation will reduce manual effort, improve access to information, and give staff a consistent view across the insurance lifecycle. Its configurable architecture will also help Cox adapt workflows to specialty program requirements, introduce new product changes efficiently, and support growth without unnecessary complexity.

Cox will also implement ISI AI to streamline submission intake. The purpose-built solution extracts and structures application data from incoming submissions. By reducing manual handling at the start of underwriting and delivering reliable, structured information into connected workflows, ISI AI will give the Cox team more time to assess risks and serve agent partners.

“Specialty MGAs need technology that fits how they operate and gives them room to respond as products, risks, and market opportunities evolve.” said Doug Caccese, CEO at ISI. “That understanding shaped our approach with Cox. By using AI-assisted configuration to quickly translate Cox’s unique requirements into tailored proofs of concept, we could show, rather than simply describe, how ISI Core and ISI AI would work together for its business. We look forward to helping Cox simplify operations, accelerate submission intake, and support its continued growth.”

About Cox Specialty Markets

Cox Specialty Markets is a family-owned wholesale insurance broker and managing general agency based in Troy, Ohio. Established in 1984, Cox works with admitted and non-admitted carriers to provide an exclusive garage and towing program and other specialty insurance products, including general liability, commercial property, and professional lines. The company serves independent retail agents across the Midwest, combining underwriting expertise and responsive service with solutions tailored to complex risks.

For more information, visit www.coxspecialty.com.

About ISI

ISI (Insurance Systems Inc.) delivers an integrated software solution for insurers and MGAs. Since 1997, we’ve helped customers better manage risk, unlock insights, and streamline operations all in one platform built for sustainable growth.

By unifying policy, risk management, billing, claims, accounting, and reinsurance workflows, supported by AI, ISI strengthens staff productivity and helps bring products to market faster. Seamless deployment, lower total cost of ownership, and ongoing support help customers get results in an evolving insurance landscape.

For more information, visit www.insurancesystems.com.

ISI Media Contact
Cameron Scott | VP, Sales and Marketing | cscott@insurancesystems.com