Following an announcement from CSAA Insurance Group, a AAA insurer, that president and chief executive officer Tom Troy was resigning late last month, Troy has accepted a new role at San Antonio-based USAA.

According to the provider of insurance, banking, and investment and retirement solutions to more than 13 million members of the U.S. military, veterans and their families, Troy will accelerate transformation efforts already underway at USAA, and jumpstart new initiatives as well, in his position as chief transformation officer.

As chief transformation officer, Troy will report to Chief Executive Officer Wayne Peacock.

Troy is set to officially join USAA on Sept. 25.

He served as leader of CSAA for the last four years.

Prior to that, Troy was an executive vice president at Allstate, where he oversaw a multibillion portfolio of the insurer’s non-Allstate brands, including Esurance, Ivantage, Encompass and business insurance. He also previously served in a variety of executive vice president roles at Liberty Mutual and held senior leadership positions with Safeco Insurance.

Tom Troy, USAA

Over the course of a more than 30-year career, Troy gained experience transforming businesses and leading strategic initiatives, working across multiple distribution channels, leading product development and moving the carriers to leverage the latest technologies.

According to a USAA media statement, during the time he was a CSAA, he helped return the AAA insurer to profitability while growing business and maintaining customer service levels. In addition, CSAA transformed the way it manages products, technology and services, the statement says.

In addition to highlighting Troy’s proven business leadership, Wayne Peacock, USAA president and CEO, noted Troy’s deep family history of military service.

Expressing pride in his father’s service in the Army, Troy said, “I am honored to now have the opportunity to serve those who serveā€”and build on the culture of innovation that has been a part of the company’s fabric for more than 100 years.”

Source: USAA