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What if the insurance industry’s biggest challenge could also be its biggest opportunity?

Executive Summary

Carrier Management recently sat down with a panel of insurance industry executives assembled by ReSource Pro to discuss the biggest opportunities and challenges ahead for carriers in 2023. Panelists mentioned workforce and operational challenges such as an aging workforce, the hybrid working environment and industry modernization, but also shared how they believe these are also the industry's biggest opportunities.

Experts said this is likely the key for insurance carriers when it comes to navigating a changing workforce.

“The changing workforce is a challenge, and I think it’s also one of the biggest opportunities because we’re bringing all of this new talent into the insurance industry and really getting folks that don’t have any idea of what insurance is,” said Vanessa Parker, vice president of operational excellence and specialty service delivery at CNA.

One benefit for carriers is the opportunity to harness creative ideas from professionals that come from a range of backgrounds and skillsets, she said.

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