Triumphant Mutual and Victorious Insurance Co. seem like two peas in a pod. They’re similarly sized property/casualty insurers that write personal lines and small-business insurance. But look closer. Victorious is growing while Triumphant stagnates. Agents and customers are leaving because Triumphant’s website is dated and doesn’t allow self-service and its phone reps don’t have client information at their fingertips.

Executive Summary

In today's ultra-competitive P/C marketplace, CIOs need to be more than just technical wizards, says X by 2's Frank Petersmark.

What’s the difference? Victorious Insurance has a CIO who knows how to leverage technology and process for competitive advantage. Triumphant Mutual doesn’t.

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