Content from Susanne Sclafane
CEO Insights: Lessons Learned From a Business Transformation
Collapsing seven legacy technology systems into a single, integrated one while also winnowing 3,000 specialty insurance products down to 600 isn't easy. Particularly when the changes impact some ...
COO Tip: Ditch the Weekly Status Meeting; Let’s Get It Done
These days, operations executives in the insurance industry can easily get consumed with all things tech—and with the quest to introduce operating efficiencies by putting the right technology in ...
How 1,000 Owners Keep RLI’s Underwriting Profit Record Going
The underwriting expense ratio at RLI Corp. settles in at about 40 percent year in and year out, yet RLI's overall combined ratio is regularly among the best in the industry. Coming in at 86.8 in ...
Alignment = Profit (or Problem)
As we brainstormed content for Carrier Management's second-quarter 2023 edition, with features about profit-making engines of P/C insurers and features about the uses of AI, I didn't sense a theme ...
Another Soft Market Is Inevitable
In recent weeks, executives of brokers and carriers have been delivering mixed messages about conditions in the commercial insurance market. "The long curve, the larger trend, is bending in a ...
Jain Talks Reinsurance: Berkshire Could Lose $15B in Florida
While the leader of Berkshire Hathaway's insurance operations described Jan. 1 property-catastrophe reinsurance pricing as disappointing, the "day in the sun" came at April 1, allowing Berkshire to ...
Berkshire’s Jain on GEICO Profit: ‘Don’t Take It to the Bank’; Tech Needs Rebuild
Even though Berkshire Hathaway's GEICO achieved a 93 first-quarter combined ratio, an enviable result measured against industry peers, the leader of Berkshire's insurance operations said the figure ...
Progressive Falling Short of CR Target; 10 More Points of Rate This Year
With loss reserve actions moving Progressive's first-quarter calendar year combined ratio up to 99, the company is tightening underwriting, cutting advertising spend and taking more rate actions, the ...