Content from Joseph S. Harrington
Joseph S. Harrington, CPCU, ARP, is a Chicago-area business writer and communications specialist. From 1994 to 2016, he served as director of corporate communications for the American Association of Insurance Services (AAIS).
Specialty Lines Gets Personal
While most of the growth in specialty lines is in commercial lines, recent years have seen the emergence of specialty products in personal lines, long a bastion of standardized, admitted insurance ...
Seeking Profitable Connections Through Vehicle Telematics
Has the adoption of interconnected vehicle telematics reached a tipping point? After some initial hesitation regarding the cost and capabilities of new technologies, by 2016 about 44 percent of ...
What Concerns Regulators About Data Analytics
In dystopian fantasies, artificial intelligence and robots take over the world, acting on their own and becoming completely uncontrollable for their human creators. We're not there yet, and may never ...
How Horace Mann Increased Customer Satisfaction Through Claims Segmentation
Increasing customer satisfaction and improving efficiency of operations are important for anyone seeking to serve a niche market of discerning K-12 public school educators. Thus, Horace Mann ...
Data Analytics: The ‘Buy vs. Build’ Question
Insurers have long wrestled with the question of whether it is better for them to buy or build their information technology; that is, whether it is better for them to develop their own proprietary ...
Artificial Intelligence Takes On Policy Form Development
Artificial intelligence (AI), which has made its mark in insurance in efforts to automate underwriting, rating, and claims adjusting, is now being deployed to read, categorize, and even modify the ...
Data Ownership Differences Mean EU Privacy Reg Won’t Be Copied in U.S. Anytime Soon
Beginning May 25, any company from any country that collects, stores, or transmits data on citizens of European Union countries will be subject to the EU's strict new data privacy directive known as ...
Regulators Say ‘Sandbox’ Approach May Work to Accommodate Tech-Driven Insurance Innovations
How should regulators address technology-driven insurance innovations that don't fit well under existing rules? A "regulatory sandbox" might be the way forward, a panel of regulators said at the ...