claims satisfaction News
Customer Satisfaction With Digital Claims Declines Again: J.D. Power
Customer satisfaction with insurers' digital claims systems declined for the second consecutive year, according to a J.D. Power survey of auto and home ...
Dissatisfied Claimants Put Carriers at Risk of Losing $170B in Premiums: Accenture
A research report published last week found that one-third of claimants were not fully satisfied with their most recent insurance claims experience, adding that speed of settlement is a clear pain ...
Carriers Fall Short in Key Areas of the Property Claims Process: J.D. Power
Property insurers are falling short in some key areas of the claims process even as they earn high marks for overall customer satisfaction, according to the J.D. Power 2019 U.S. Property Claims ...
Insurers Garner Record-High Satisfaction Grades
Those uppity InsurTech startups might want to take note: About one of every 15 U.S. homeowners insurance policyholders files a claim each year, and these claimants are now giving insurers their ...
Breaking the Cycle of Reduced Profitability
The property/casualty insurance industry is wrestling with a troubling paradox: how to cut costs without compromising quality. The U.S. P/C Composite rate was down 4 percent in December 2015, ...
Top 20 Claims Satisfaction Ranking: Amica Reigns as Industry Falters
Amica Mutual ranked highest in overall satisfaction among homeowners who have filed a property claim, according to the J.D. Power 2016 Property Claims Satisfaction Study, which found household names ...
U.K.’s FCA Finds Small Companies Treated Poorly by Insurers
The U.K.'s Financial Conduct Authority (FCA) criticized the insurance industry for "poor practices" and "significant" failures in handling claims for small and medium-sized companies. The regulator ...
Amica Mutual Once Again No. 1 in Homeowners Claims Satisfaction: J.D. Power
For the third consecutive year, insurers have achieved higher overall satisfaction among homeowners who have filed a property claim, according to the J.D. Power 2015 Property Claims Satisfaction ...