Duck Creek Technologies announced it has acquired Send Technology Solutions, an AI-native underwriting orchestration engine serving commercial, specialty and complex risk markets.

Duck Creek said the investment creates the industry’s first and only agentic solution to unite core insurance operations and intelligent underwriting workflows across the policy life cycle for multiple operating models.

“Underwriting has become one of the most critical priorities for insurers as they look to improve profitability, manage increasingly complex risks, and compete with greater speed and precision,” said Duck Creek CEO Hardeep Gulati. “By bringing Send into Duck Creek, we are combining core insurance operations and underwriting orchestration in a trusted agentic AI experience that connects systems of record, decision intelligence, workflows, and action. This is the game changer for insurers: a unified platform that helps them turn underwriting complexity into clearer decisions, faster execution, stronger risk selection, and measurable business value.”

The acquisition builds on Duck Creek’s recently launched Agentic AI Platform and Agentic Underwriting Workbench strategy. Introduced at Formation ’26, Duck Creek’s Agentic AI Platform enables insurers to deploy, orchestrate and govern AI agents across the insurance life cycle for trusted assured decisioning. Duck Creek’s Agentic AI Platform will extend and accelerate Send’s underwriting orchestration capabilities by embedding insurance-native agents, governance and core system connectivity into the underwriting life cycle while giving carriers a foundation to deploy AI across underwriting with greater speed, control and business impact.

Send will continue to be available as a standalone underwriting orchestration engine with integration with all core systems, while benefiting from continued investment and deeper integration with Duck Creek’s Intelligent Insurance Cloud and Agentic AI Platform for combined customers. Send’s chief executive officer and co-founder, Andy Moss, will continue to lead the Send team at Duck Creek as general manager of Underwriting.

“Send was built to help insurers navigate increasingly complex underwriting decisions by orchestrating people, data, AI and workflows into a single underwriting experience,” said Moss. “Joining Duck Creek creates an opportunity to bring that vision to a broader global market while helping insurers achieve faster decisions, greater efficiency and more profitable growth. We share a common belief that technology augments underwriters, not replaces them, and that AI must be delivered with transparency, governance, and trust.”

Together, Duck Creek and Send will provide insurers with:

• Advanced submission intake and triage: Captures and organizes submissions from email, documents and broker channels, helping teams prioritize opportunities and improve conversion.
• AI-enabled data extraction and enrichment:Structures, validates and enriches submission, exposure and risk data so underwriters can act on cleaner, decision-ready information sooner.
• End-to-end underwriting orchestration: Coordinates activity from intake and triage through risk assessment, pricing, approvals, quote, bind and post-bind workflows.
• Risk-centered underwriting workspace:Brings documents, data, notes, referrals, pricing inputs, approvals and decisions together around each risk to improve consistency and control.
• Configurable workflows, rules and governance: Supports underwriting rules, authority management, SLA tracking, audit trails and compliance controls to scale complex underwriting operations.
• Purpose-built capabilities for complex commercial and specialty markets: Support for commercial, specialty, MGA, delegated authority, reinsurance and London Market operations, with integration to Duck Creek’s core insurance platform for policy execution.