Cognitive computing is catching on fast among property/casualty insurance companies, which are embracing the new technology in pursuit of labor efficiency more than labor replacement—at least for the time being.

The computer technology simulates the way the human brain works, learning as it goes along. In “reading” documents, texts, pictures and videos in search of particular words or images, specific patterns are recognized and stored for future reference. The difference between the human brain and cognitive computing is one of scale—people can read and interpret one document at a time; computers can read and interpret a massive array of documents in no time....

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