Leadership is a funny thing. It works in some instances and does not work in others. Responses from followers surprise well-intentioned leaders. Actions that are supposed to work, according to the books, fail miserably. Others succeed. Millions of books have been written on leadership, but no author has nailed the subject completely.

Why? I believe that it is because people are different. No one person has the same frame of reference as another. We are each a sum total of our life experiences, education, opinions and upbringing. No two people are alike....

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