Dennis Winkler, Author at Carrier Management

Content from Dennis Winkler

Dennis Winkler (dennis.winkler@isg-one.com) is a Senior Director in ISG’s Insurance practice. He has 25-plus years of experience helping enterprises develop their sourcing strategy. He has worked with most large insurance companies on their outsourcing strategies including advising on most of the largest insurance BPO, ITO and TPA deals in U.S. history. Winkler is an author and regular speaker at conferences on the subjects of insurance outsourcing, automation and business transformation.

Insuring the Metaverse: Decoding Risk in a New World

Opportunities Across the Metaverse for the Insurance Industry

There's been a lot of buzz about the metaverse lately. Indeed, to borrow a lyric from the Beatles' "Across the Universe," it seems buzzwords are "flowing out like endless rain into a paper cup." But ...

How to Improve Insurance Outsourcing Contracts

(Part 2 of 2) Most insurance outsourcing contracts favor the provider, according to our firm's analysis of the language in typical contracts in place today. In our previous article, we graphically ...

Why Are Insurance Outsourcing Contracts So Bad?

The insurance industry has changed dramatically over the past decade in response to increasingly stringent regulations, changing consumer preferences and falling interest rates. Over just the past 18 ...