The insurance industry’s talent landscape is experiencing a rapid evolution. The industry workplace of recent years is being quickly replaced by a new “blended” reality. The modern workforce is now being shaped by an emerging, unique combination of full-time, permanent employees working side-by-side with temporary professionals.

This breakneck pace of change is being driven by the recent economic recession and its resulting “doing more with less” mentality. Industry organizations are embracing a “run lean” staffing strategy, focused on maintaining low headcounts and streamlined teams. However, this streamlined employment strategy can be a challenge for organizations facing a high level of work or a sudden need, such as catastrophe season or annual health care enrollment. In order to address these potential staffing shortfalls, insurers are actively seeking cost-effective, proven solutions that will enable them to bring on organizational support on an as-needed basis. The result is an industrywide embrace of temporary staffing. This unique model is allowing insurers to respond efficiently and rapidly to the industry’s increasingly shifting staffing needs....

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