As the marketplace moves toward digital technology, the need for faster and less expensive solutions is elevating the role of core systems into front-office interactions. This is driving carriers across the industry to replace these systems in order to realize competitive benefits from a state-of-the-art technical solution.

Carriers have always been reliant on their core systems—policy administration, claims and billing. There has been a reluctance, however, to replace these systems in their entirety even as they became obsolete because of the cost and complexity. The tendency has been to disguise legacy system limitations to end users by building new front-end interfaces or, if necessary, manual intervention. But these solutions have become costly to maintain and have failed to resolve the underlying issue....

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