Overview
Customer experience is no longer just a front-end concern. It has become a differentiator that shapes business outcomes, customer retention, and long-term profitability.
As risks grow more complex and insurance buyers expect faster, more transparent interactions, insurers need to rethink how work is done. This summit brings together InsurTech leaders to explore how modern insurers can use technology, data, and AI to deliver better customer experiences and the innovative products that are helping with this challenge.
Attendees will leave with insights into how customer experience connects to operational efficiency and resilience, and how to turn CX from a buzzword into a business advantage.
Panel 1: Scaling Customer Experience
In insurance, customer experience isn’t just about sleek interfaces but removing friction from complex workflows so carriers can move faster and serve customers more effectively. This panel explores how InsurTech platforms are redesigning the day-to-day experience for underwriters, brokers, claims teams, and insureds, and why that experience determines whether new technology gets adopted.
Panel 2: Beyond the Pilot: Why Some Insurance AI Fails and What Actually Scales
After years of experimentation, insurers are confronting a hard challenge: AI pilots that never deliver ROI. This panel examines why some tools and proofs of concept fall short and what distinguishes AI initiatives that truly scale. Panelists will discuss whether the future belongs to AI-native platforms or hybrid approaches, and how carriers can move from experimentation to measurable business impact.
Panel 3: Making Decisions in Difficult Risk Environments
Today’s risk environment is defined by complexity with interconnected exposures, evolving threats, and overwhelming volumes of data that can obscure rather than clarify decision-making. For insurers, the challenge is no longer accessing information, but transforming it into confidence when decisions matter most.
Panel 4: How AI Is Redefining Claims Training and Customer Experience
Great claims experiences depend on skilled, confident adjusters, but traditionally, that expertise has taken years to develop. With an aging workforce, growing talent gaps, and increasingly complex risks, insurers no longer have years to build claims proficiency. This panel explores how AI-driven training tools are transforming how claims professionals learn, practice, and perform.
Panelists to be announced soon. Reserve your seat now!