Inflation, AI – How Claims Pros Are Coping


Between the Lines is a new video series where we take a quarterly look at Carrier Management magazine, with interviews, commentary and in-depth analysis of the articles in the latest issue. Watch the episode on-demand now!

Featured Guests  //

Host: Elizabeth Blosfield
Deputy Editor at
Carrier Management
Keith Daly
Chief Claims Officer at
Zurich North America
Clay Rising
Chief Claims Officer
at Brush Claims
Sean Welch
SVP & Superintendent of
Claims at Amica Mutual


Episode Overview  //

Claims professionals have a lot on their minds these days, whether it’s changing weather patterns or the impact of AI or the ongoing inflationary environment, among other challenges. In this episode of Between the Lines, heads of claims at Zurich North America, Brush Claims, and Amica Mutual discuss the impact of these challenges on the industry and how claims professionals can use this moment as an opportunity for growth.

What you will learn:

  • The good and the bad of AI’s influence in insurance
  • How claims pros are handling ongoing inflationary pressure
  • Challenges and opportunities ahead for the industry in 2024

This Episode Sponsored by OneShield