How to Resolve 70% of FNOL Calls Autonomously

Overview

Call volume spikes the moment catastrophe hits, and that’s exactly when hold times can cost you policyholders.

See how one carrier solved it. Frontline Insurance deployed Liberate’s Voice AI for First Notice of Loss, and this case study breaks down what it could mean for your operation:

• Scale for CAT surges without adding headcount. See how Frontline reached a 70% autonomous FNOL completion rate, resolving nearly three-quarters of first notices of loss with no human involvement.
• Cut processing costs and call times. Learn what drove a 53% reduction in call duration, alongside a 1-second speed to answer and a 0% abandon rate.
• Keep service five-star while you automate. Discover how an empathetic Voice AI agent captures claim data in real time and knows when to hand off to your team.

Faster claims, lower costs, and policyholders who feel supported when it matters most. Download the new white paper now.