Overview
In more than 98% of litigated claims, the financial outcome comes down to negotiation — not trial. Yet across the insurance industry, this critical function remains under- trained and all too often handed off to outside counsel.
In “Negotiation Reclaimed,” our complimentary 6-pack of unlocked articles from Carrier Management, senior industry voices diagnose the problem and chart a path forward:
- Introduction // Taking Back Negotiation: Why claim professionals must lead the next chapter
- Part I // Negotiation Is the Job: Reframing defense work in an AI-enhanced era
- Part II // The Power of the First Offer: Anchoring, evidence, and the battle for perception
- Part III // Rebuilding Negotiation Talent: Why this skill is missing and how to fix it
- Part IV // Negotiation by Design: Why writing > talking
- Part V // From Skill to System: The next chapter in insurance claims negotiation
Whether you lead a claims team, manage defense litigation, or set strategy for a carrier, this series offers a practical framework for turning negotiation from an overlooked skill into a lasting competitive advantage.