Robots vs Humans: How Will AI in HR Impact Carriers’ People-First Approach?


As artificial intelligence sweeps through the insurance industry, it brings both excitement and fear. Many insurers echo the idea that retaining a human touch is important as the industry moves forward.

In this episode of Between the Lines, experts discuss how carriers can manage their human touch while innovating with AI in human resources, using technology for training, recruiting, hiring, performance reviews and more. Panelists address the fears, the risks, and the opportunities. Stream the enlightening episode now, available on-demand.

Here’s what we’ll cover:

  • Using AI in the HR process
  • Training employees to work with AI
  • Thinking of AI as another employee
  • Managing the risks of data privacy, regulation, and bias


Featured Guests  //

Host: Elizabeth Blosfield
Deputy Editor at
Carrier Management
Gordon Wintrob
Co-Founder and CTO
at Newfront
Blair Kamrass
VP of People at
Coterie Insurance
Erica Wood
Chief People Officer
at Cover Whale
Holly Goodman
Board Certified Labor and Employment
Attorney and Shareholder at Gunster


This Episode Sponsored by Fleet Response



Speaker Bios  //

Gordon Wintrob
Co-Founder, Chief Technology Officer at Newfront

Gordon Wintrob is the co-founder and chief technology officer of Newfront, where he leads the development of Newfront’s platform and operating system. Wintrob attended MIT and worked at Morgan Stanley, Blackstone, and Goldman Sachs during his time there. Prior to Newfront, Wintrob founded StackLead, a company that built automated technology to research sales leads. He sold that company to LinkedIn, and it became LinkedIn’s jobs product, aggregating millions of postings across the web.

Blair Kamrass
Vice President of People at Coterie Insurance

With 14 years of people operations/HR experience, Kamrass has worked with leaders and companies to unlock the potential of their teams while simultaneously building proper infrastructure for the business and employees to flourish. She obtained her masters degree in executive human resources development from Xavier University, her SHRM-SCP through the Society of Human Resource Management and her PDP Certification through PDP Global. Her experience spans organizational design, employment and labor law, benefits, payroll, compensation, change management, engagement/culture, communications, immigration, employee relations, talent acquisition and performance management.

Erica Wood
Chief People Officer, Cover Whale

Erica serves as the Chief People Officer at Cover Whale, bringing 15+ years of experience in leadership and change management to her role. She’s advised leadership teams for over 200 multinational organizations, both commercial and non-profit, across various industries ranging from healthcare, hospital systems, and fintech/biotech, to aerospace and the film/entertainment sectors. Her academic background includes a Master of Science in Human Resource Development/Organizational Psychology from Villanova University, and a Bachelor’s degree in Psychology & Business Administration from Temple University where she focused her research and laboratory work on Alexithymia, a condition characterized by difficulties in recognizing, processing, and expressing emotions. Post-graduate studies continued at the University of Toronto’s Rotman School of Management in partnership with the “Search Inside Yourself” Leadership Institute (SIYLI), a course developed at Google. She also participated in the Stanford’s Design Thinking program in Southern California focusing on creative problem-solving, and later earned two coaching certifications in the neuroscience of leadership, mentored by Dr. Dan Radecki, neuroscientist and founder of the Academy of Brain-Based Leadership.

Holly Goodman
Board Certified Labor and Employment Attorney and Shareholder, Gunster

As a board certified labor and employment attorney, Holly Griffin Goodman focuses her practice on counseling clients, from small businesses to large institutions, in everyday employment matters. Starting with the hiring process through discipline and termination, Holly’s goal is to help businesses manage their employees, and balance the interests of the business with obligations under federal, state, and local employment laws. Holly works with clients from industries across the spectrum including insurance, telecommunications, sports and entertainment, healthcare, and hospitality. She is an instructor teaching “Employment Discrimination” for the Florida State University College of Law Juris Master Program. In her community, Holly serves as the Chair of the Foundation Board for the Achievement Centers for Children and Families. She also serves on the Board for the Chamber of Commerce of the Palm Beaches. At Gunster, Holly is ViceChair of the firm’s Women’s Leadership Forum and a member of the Mentoring Committee.