Leadership & Strategy
New Survey Highlights Effective Behaviors of Contact Center Service Innovators
Improving efficiency and customer service were of equal importance to the most effective and efficient organizations, according to the "2024 Global Contact Center Survey" by advisory firm Deloitte ...Jain Successor Is Recurring Berkshire Board Topic; Leadership Lessons
The man responsible for providing billions of dollars of insurance for some of the world's biggest events, Ajit Jain, told investors in Berkshire Hathaway that his eventual replacement as the leader ...DEI: Redefining the Paradigm for the Property/Casualty Industry
The recent billionaire back-and-forth about diversity, equity and inclusion initiatives is a great opportunity to look at why we're doing DEI, how we're doing it — and ...